Refund policy

Refund & Replacement Policy

1. Refund Eligibility: Refunds apply only to products that arrive damaged.

   • Order Cancellation (Before Shipping): Orders can be cancelled at any time before they are dispatched.

   • Order Cancellation (After Dispatch): Once an order has been packed and handed over to our logistics partner, it cannot be cancelled. In such cases, standard replacement guidelines will apply upon delivery.

2. Time Limit: Issues must be reported within 48 hours of delivery. Requests submitted after this period will not be accepted.

3. Proof Required: Customers must provide clear photos or an unboxing video showing the damaged product.

4. Other Returns: For reasons other than damage, only replacements are offered. No refunds will be issued.

5. Used or Altered Products: If the saree has been worn/used or the blouse piece has been cut, the item is strictly ineligible for a replacement or refund.

6. How to Raise a Concern: Please contact our support team with your order details at theagal26@gmail.com.